Last updated: 18th August 2026
This Privacy Policy explains how Mane Events collects, uses and protects personal information when you use this auction website.
This includes information collected when you browse the website, create an account, place bids, watch auction lots, win an auction, make a payment or contact us.
1. Who we are
This website is operated by:
Mane Events
Website: auction.maneevent.co.uk
Email: michelle@maneevent.co.uk
For the purposes of UK data protection law, Mane Events is the data controller for the personal information collected through this website.
2. What information we collect
We may collect and use the following types of personal information.
Account information
When you create an account or register to take part in an auction, we may collect:
- your name
- your email address
- your username
- your account password, stored securely by the website
- your billing or contact details, where required
- your account activity, such as logins and auction activity
Auction and bidding information
When you take part in an auction, we may collect and store:
- the auction lots you view, bid on or add to your watchlist
- bids you place
- bid amounts
- bid times and dates
- whether you are the highest bidder
- whether you win or lose an auction
- payment status for won auctions
- auction history linked to your account
This information is required to operate the auction fairly and accurately.
Order and payment information
If you win an auction or make a payment, we may collect:
- order details
- billing details
- payment status
- transaction references
- the auction lot or lots purchased
- payment failure or payment confirmation information
Payments are processed by our payment provider, such as Stripe. We do not store your full card number on this website.
If card verification or automatic payment for won auctions is enabled, Stripe may securely store payment details or payment tokens so that a saved card can be used for auction-related payments. We may receive confirmation of whether a payment has succeeded or failed.
Contact information
If you contact us by email, contact form or through the website, we may collect:
- your name
- your email address
- your message
- any other information you choose to send us
Technical information
When you use the website, we may collect technical information such as:
- IP address
- browser type and version
- device type
- operating system
- pages visited
- time and date of visit
- security logs
- cookie information
This helps us keep the website secure, troubleshoot problems and understand how the site is used.
3. How we use your information
We use personal information to:
- operate the auction website
- create and manage user accounts
- allow users to place bids
- manage auction watchlists and bid history
- notify users when they are outbid or when they win an auction
- process payments for won auctions
- manage failed payments, unpaid auctions and relisted lots
- send important transactional emails
- respond to enquiries
- provide customer support
- prevent misuse, fake bidding, fraud or unauthorised access
- keep records of auction activity, orders and payments
- comply with legal, accounting and administrative obligations
- improve the website and user experience
We do not sell personal information.
4. Legal bases for using your information
Under UK data protection law, we need a lawful basis to use your personal information.
We rely on the following lawful bases.
Contract
We use your information where it is necessary to provide the auction service, manage your account, record your bids, process won auctions and complete payments.
When you place a bid, you are making a commitment to pay if you are the winning bidder.
Legitimate interests
We may use your information where it is in our legitimate interests to operate and protect the auction website, prevent misuse, manage enquiries, keep records and improve the service.
Legal obligation
We may use and keep certain information where required for tax, accounting, legal or regulatory reasons.
Consent
Where we use optional cookies, analytics, marketing tools or email marketing, we will rely on consent where required.
You can withdraw consent where consent is the legal basis for processing.
5. Auction accounts and bidding
To take part in an auction, you may need to create an account or log in.
This allows us to identify bidders, manage bid history, contact winning bidders and process payments.
Depending on the auction settings, you may also be asked to add or verify a payment card before placing a bid. This helps confirm genuine bidders and allows payment to be processed if you win.
By placing a bid, you agree that your account details, bid history and auction activity will be stored and used to operate the auction.
6. What happens if you win an auction
If you are the winning bidder, we may use your information to:
- notify you that you have won
- send payment instructions or a payment link
- automatically process payment, where card-on-file payment is enabled
- create an order
- confirm payment
- arrange fulfilment, collection or delivery of the auction lot
- contact you if payment fails or further information is needed
If payment is not completed, we may contact you, offer the lot to another bidder or relist the lot.
7. Payment processing
Payments are processed securely by our payment provider, such as Stripe.
We do not store full card numbers on this website.
Stripe may process your payment information, including card details, billing information, transaction references and payment authentication information.
Where card-on-file or automatic payment is enabled, Stripe may store secure payment tokens that allow payment to be taken if you win an auction.
Stripe’s own privacy policy will also apply to its processing of payment information.
8. Transactional emails
We may send transactional emails relating to your account, bids, auctions, orders and payments.
These may include:
- account registration emails
- password reset emails
- bid confirmation emails
- outbid notifications
- auction won notifications
- payment reminder emails
- order confirmation emails
- payment failed emails
- admin or support messages relating to your auction activity
These emails are necessary for the operation of the auction website.
9. Marketing emails
We will not send you marketing emails unless we have a lawful basis to do so.
Where consent is required, you will be asked to opt in.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us.
Transactional emails about your account, bids, orders or payments may still be sent even if you unsubscribe from marketing emails.
10. Who we share information with
We may share personal information with trusted service providers where necessary to operate the website and auction.
These may include:
- website hosting providers
- WordPress and WooCommerce service providers
- auction plugin providers
- payment processors, such as Stripe
- email delivery providers
- IT support providers
- analytics providers, if used
- professional advisers, such as accountants or legal advisers
- regulators, authorities or law enforcement where required by law
We only share information where necessary and appropriate.
11. Cookies and similar technologies
This website uses cookies and similar technologies.
Cookies are small files stored on your device when you use a website.
Some cookies are essential for the website to work. Others, such as analytics or marketing cookies, may only be used where consent is required and has been given.
The ICO explains that website users need to be told when cookies are used and what they do, and that consent is required for non-essential cookies under the Privacy and Electronic Communications Regulations.
Essential cookies
Essential cookies may be used to:
- keep you logged in
- manage your account session
- allow bidding to work
- manage basket and checkout functions
- process payments
- remember security settings
- prevent fraud or misuse
- keep the website secure
These cookies are necessary for the website to function and cannot usually be switched off through the website.
You can block cookies in your browser, but doing so may stop account login, bidding, checkout or payment from working properly.
Optional cookies
If we use optional cookies, such as analytics, advertising, tracking pixels or marketing tools, these will be explained in the cookie banner or cookie settings.
Optional cookies will only be used where they are permitted by law.
12. Analytics and tracking
We may use analytics tools to understand how visitors use the website.
Analytics information may include pages visited, device type, approximate location, browser information and user interactions.
If analytics cookies or similar tracking technologies are used, they will be managed through the website’s cookie banner or consent settings where required.
13. How long we keep information
We only keep personal information for as long as necessary.
Account and auction information may be kept while your account remains active and for a reasonable period afterwards.
Order, payment and transaction records may be kept for up to six years where needed for accounting, tax, legal or administrative purposes.
Technical and security logs are usually kept for a shorter period unless needed to investigate misuse, fraud or security issues.
If you ask us to delete your account, we will delete or anonymise information where possible. However, we may need to keep certain records where required for legal, accounting or dispute-resolution purposes.
14. How we protect your information
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, alteration or disclosure.
These steps may include:
- password-protected accounts
- SSL encryption
- secure payment processing
- access controls
- software updates
- website security monitoring
- limiting access to personal information
- using reputable service providers
No website or online service can be guaranteed to be completely secure, but we take appropriate steps to reduce risk.
15. International transfers
Some of the service providers we use may process personal information outside the UK.
Where this happens, we rely on appropriate safeguards or legal mechanisms to protect personal information in line with UK data protection requirements.
This may apply to services such as payment processing, email delivery, analytics, hosting support or software providers.
16. Your rights
Under UK data protection law, you have rights over your personal information.
These may include the right to:
- ask for a copy of the personal information we hold about you
- ask us to correct inaccurate information
- ask us to delete your information
- ask us to restrict how we use your information
- object to certain uses of your information
- ask for your information to be transferred to another provider
- withdraw consent where we rely on consent
- complain to the Information Commissioner’s Office
Some rights may be limited in certain circumstances, for example where we need to keep records for legal, accounting or fraud-prevention reasons.
17. How to contact us
If you have any questions about this Privacy Policy or how we use your personal information, please contact:
Mane Events
Email: michelle@maneevent.co.uk
18. Complaints
If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office.
Information Commissioner’s Office
Website: ico.org.uk
Telephone: 0303 123 1113
19. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will be published on this page with the updated date shown at the top.